We were very impressed today with Ebay’s Live support.

Their site has a bug whereby it’s not possible to chance both your country and your business-type together.  We found a work-around to do this and I had the assistant’s undivided attention for about 15 minutes.

It is rare that we ask for the opportunity to complete a customer satisfaction survey but we really wanted to express to Ebay how appreciative we were about their sincere live-support feature. 

These days it is rare for a live suport to actually work.  Most times the support rep chooses between a handful of canned responses which often are not 100% relevant to your enquiry.  Other times the support represenative seems to only know one phrase:  "Please open a support ticket".

In this case, our wait time was less than a minute, our problem was quite technical and unprecedented and we really felt like we were being taken care of.

Kudos to Ebay for the excellent work.

Now that we have converted an estalished ebay personal account to our business account, we shall begin placing some of our Art From Steel statues for auction.